Refund Policy
Refunds are processed in the following situations:
- Order Cancellations: If your order is canceled before shipment, a full refund will be issued.
- Returned Items: If a product is returned in accordance with our return policy, a refund will be processed within 14 days of receiving the returned item.
- Defective or Incorrect Products: If you receive a defective or incorrect item, please contact our support team immediately. After verification, we will offer a replacement or issue a refund.
Refunds are issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider.
Complaint and Dispute Handling
If you have any issues with our products or services, please follow these steps:
- Contact Customer Support – Reach out to our support team with your order details and a description of the issue.
- Response Time – We aim to acknowledge complaints within 3 business days and provide a resolution within 14 days where possible.
- Escalation – If you are not satisfied with the resolution, you may escalate the complaint to management.
Alternative Dispute Resolution
If a dispute cannot be resolved through our internal complaint process, customers may seek external resolution through:
For any questions or to file a complaint, please contact our customer support team.