Withdrawal Period
Consumers in Estonia and across the EU have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason. To exercise this right, you must inform us within the withdrawal period via email or our contact form.
Return Procedure
If you wish to return an item, please follow these steps:
- Contact our customer service to notify us of your return request.
- Ensure the item is unused, in its original packaging, and in the same condition as received.
- Ship the item back to our designated return address within 14 days after notifying us.
- The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
- Once we receive the returned item, we will inspect it and process a refund within 14 days of receiving the return.
Exceptions to Withdrawal and Returns
Certain products are not eligible for return, including:
- Personalized or custom-made items
- Perishable goods
- Opened hygiene products (e.g., hair extensions, beauty products, or accessories that come in sealed packaging)
For more details about your rights or to initiate a return, please contact our support team.